Contact & Support
Support • Orders • Access • Response details
How can we help you?
If you need help with access, have order questions, billing issues or general support, reach our team below. For the fastest reply, include the email used at checkout and any relevant order details.
Email support Reply within 1 business day Mon–Fri, 9:00–18:00 (BRT) Order & access help
Fastest path: send your request by email with the purchase email and a short description of the issue. If you don't see our reply, please check your spam or junk folder.
1
Support Options
Quick tip
To speed things up, include your purchase email, date of purchase and any receipt/order reference you have.
2
Support Hours
- Support: Monday to Friday, 9:00–18:00 (BRT)
- Response time: up to 1 business day
- Messages sent on weekends or holidays are answered on the next business day
3
Order & Access Help
Helpful info to include Faster processing
- Email used at checkout
- Approximate date/time of purchase
- Receipt or order reference (if available)
- A short description of the issue
- Browser/device info if it's a technical issue
Most common requests
- I didn't receive the access or confirmation email
- I can't open a page or a content area
- I need help locating my order details
- Refund-related questions, within the policy
- General support and policy questions
4
Send a Message
Use the form below and when you press "Send Message", your email app will open with the details pre-filled.No login
5
Company Information
Legal Entity
Registered Brazilian Company
27.332.393 DAIANI BRUM AZEREDO
For legal and administrative correspondence.
27.332.393 DAIANI BRUM AZEREDO
For legal and administrative correspondence.
CNPJ
27.332.393/0001-97
Address
Rua 1401, nº 150, APT 02
Centro – Balneário Camboriú – SC
ZIP Code: 88330-798, Brazil
Centro – Balneário Camboriú – SC
ZIP Code: 88330-798, Brazil
Support email
Support phone
TrustSense
CNPJ: 27.332.393/0001-97
Rua 1401, nº 150, APT 02 – Centro, Balneário Camboriú – SC, ZIP 88330-798, Brazil
For faster service, include the purchase email and any order details you have.
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